Privacy Policy

1. Information we collect

Information you give us directly, such as when you fill out a contact form, request a free check, or sign a Service Agreement:

• Name, email, phone number, company name, and job title
• Business details relevant to delivering our services (e.g., locations, Google Business Profile data, review platform access)
• Payment and billing details (processed via our secure payment provider — we don't store full card details)

Information collected automatically, when you visit our website:

• IP address, browser type, device information
• Pages visited, time on site, referral source
• Cookies and similar tracking technologies (see Section 5)

Information processed while delivering services, such as:

• Customer reviews, ratings, and responses you ask us to manage
• Messages sent or received through WhatsApp Automation, Email Automation, or AI Chatbots, where you've engaged us to manage these on your behalf
• Analytics from your Google Business Profile, Google Maps listing, or website

2. How we use this information

We use your information to:

• Deliver and improve the services you've engaged us for
• Communicate with you about your account, services, or support requests
• Send you updates, tips, or offers (you can opt out anytime)
• Monitor and improve our website's performance and security
• Meet legal and regulatory obligations

3. How we share information

We don't sell your information. We may share it with:

• Service providers who help us operate — such as hosting providers, email and WhatsApp messaging platforms, AI chatbot providers, and analytics tools
• Platforms required to deliver services — such as Google (for Business Profile and Maps optimization) or Meta (for WhatsApp Business)
• Authorities, if required by law, regulation, or legal process

Any third party we share information with is required to handle it securely and only use it for the purpose we've authorized.

4. AI tools and automation

Some of our services (such as AI Chatbots, AI Search Visibility, and automated messaging) use third-party AI providers to process conversations and customer interactions. We take reasonable steps to work with providers who handle data securely, but we encourage you to avoid sharing highly sensitive personal information through chatbots or automated messages unless necessary.

5. Cookies

Our website uses cookies to understand how visitors use the site and to improve your experience. You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the site function.

6. Data security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we can't guarantee absolute security.

7. Data retention

We retain your information for as long as needed to provide our services, meet legal obligations, or resolve disputes. When information is no longer needed, we take steps to delete or anonymize it.

8. Your rights

Depending on where you're located, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent for data processing, where consent is the basis for it

To exercise any of these rights, contact us at support@unboxxbusiness.live.

9. Children's privacy

Our website and services are intended for businesses and organizations, not children. We don't knowingly collect personal information from children under 18.

10. International users

If you're accessing our website or services from outside India, your information may be processed and stored in India or other locations where our service providers operate.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new "Last updated" date.

12. Contact us

Questions about this Privacy Policy can be sent to support@unboxxbusiness.live or by post to: